Notice history

No notices reported this month

Resolved
April 22, 2024 at 5:58 PM
Resolved
April 22, 2024 at 5:58 PM
The K12 Insight team has performed thorough testing and confirmed that all Twilio issues are resolved for our customers.
Monitoring
April 22, 2024 at 4:37 PM
Monitoring
April 22, 2024 at 4:37 PM
As of 12:30 p.m. EDT, Twilio posted the following update: Currently, our baseline call functionality has been restored and is operating normally. Users should experience no issues with standard voice calls. We are also fully recovered on both inbound and outbound Flex calls. Our team is working diligently to resolve any residual issues to minimize any disruption to our users.
The K12 Insight team continues to monitor this issue.
Identified
April 22, 2024 at 4:03 PM
Identified
April 22, 2024 at 4:03 PM
As of 11 a.m. EDT, our third-party Telephony provider, Twilio, reported a partial outage affecting some inbound and outbound calls. Twilio is aware of the issue and working actively to resolve it. Our team is actively monitoring this issue. Any accounts receiving or placing live phone calls may be affected. We will provide updates as they become available. Twilio will continue to post updates on their status page: https://status.twilio.com/incidents/5b8wmb5djj4g

Completed
March 09, 2024 at 7:30 AM
Completed
March 09, 2024 at 7:30 AM
Maintenance has completed successfully
In progress
March 09, 2024 at 7:00 AM
In progress
March 09, 2024 at 7:00 AM
Maintenance is now in progress
Planned
March 09, 2024 at 7:00 AM
Planned
March 09, 2024 at 7:00 AM
Our systems will be unavailable on Saturday, March 9, 2024 from 2:00 a.m. - 2:30 a.m. EST for maintenance.
During this time, accounts will not be accessible, and survey participation and dialogue submission will be unavailable.
We apologize for any inconvenience this may cause, but even a well-oiled machine needs service every now and then.
We’ll see you on the other side, better than ever!
The K12 Insight Team

K12 Insight - Notice history